Shipping policy

1. Overview

Glory House Studios is committed to delivering your faith-based entertainment and merchandise safely and efficiently. This shipping policy outlines our procedures, costs, and timelines for physical product delivery.

Please Note: This policy applies only to physical products. Digital products (movie downloads, music files, e-books) are delivered instantly via email and do not require shipping.

2. Shipping Coverage Areas

2.1 Domestic Shipping (United States)

We ship to all 50 U.S. states, including:

  • Continental United States
  • Alaska and Hawaii
  • U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam)
  • Military APO/FPO addresses

2.2 International Shipping

We currently offer limited international shipping to select countries. International shipping availability is displayed at checkout based on your delivery address.

International Customers: You are responsible for any customs duties, taxes, or import fees imposed by your country.

3. Processing Time

3.1 Standard Processing

  • Business Days: Monday through Friday (excluding holidays)
  • Processing Time: 1-2 business days for in-stock items
  • Custom/Made-to-Order Items: 5-7 business days
  • Holiday Seasons: May require additional processing time

3.2 Order Cutoff Times

  • Orders placed before 2:00 PM EST on business days ship the same day
  • Orders placed after 2:00 PM EST or on weekends ship the next business day
  • Holiday and weekend orders process on the next business day

4. Shipping Methods and Timeframes

4.1 Domestic Shipping Options

Standard Shipping (USPS Ground)

  • Cost: $4.99 flat rate (Free on orders $50+)
  • Delivery: 3-7 business days
  • Tracking: Included

Expedited Shipping (USPS Priority)

  • Cost: $8.99
  • Delivery: 2-3 business days
  • Tracking: Included
  • Insurance: Up to $50 included

Express Shipping (USPS Express)

  • Cost: $24.99
  • Delivery: 1-2 business days
  • Tracking: Included
  • Insurance: Up to $100 included

4.2 International Shipping

International Standard

  • Cost: Calculated at checkout based on destination
  • Delivery: 7-21 business days (varies by country)
  • Tracking: Limited tracking available
  • Customs: Customer responsible for duties and taxes

5. Free Shipping Promotion

Domestic Orders: Enjoy FREE standard shipping on all orders $50 and above within the United States.

How It Works:

  • Add $50 or more of eligible products to your cart
  • Select standard shipping at checkout
  • Free shipping discount automatically applied
  • Does not apply to expedited or express shipping methods

6. Shipping Costs

6.1 Domestic Shipping Rates

  • Orders under $50: $4.99 standard shipping
  • Orders $50 and above: FREE standard shipping
  • Expedited and Express: Fixed rates as listed above regardless of order total

6.2 Multiple Item Orders

  • Single shipping charge per order regardless of number of items
  • Large or heavy items may incur additional shipping charges
  • Combined shipping automatically calculated for multiple items

6.3 International Rates

  • Calculated based on destination country, package weight, and size
  • Rates displayed at checkout before payment
  • Does not include customs duties or import taxes

7. Order Tracking

7.1 Tracking Information

  • Tracking numbers provided via email within 24 hours of shipment
  • Track packages at USPS.com or through our website
  • Delivery confirmation available for most shipping methods

7.2 Delivery Issues

If your package shows as delivered but you haven't received it:

  1. Check with household members and neighbors
  2. Look for packages in secure locations (porches, mailbox areas)
  3. Wait 24 hours as tracking may update before actual delivery
  4. Contact us if package remains missing after 24 hours

8. Shipping Addresses

8.1 Address Requirements

  • Provide complete, accurate shipping addresses
  • Include apartment/unit numbers when applicable
  • Ensure someone is available to receive packages
  • Address changes must be requested within 1 hour of order placement

8.2 Address Verification

  • We verify all shipping addresses before processing
  • Invalid addresses may delay shipment while we contact you
  • Additional fees may apply for address correction services

8.3 PO Boxes and Special Addresses

  • PO Boxes: Accepted for standard and expedited shipping
  • Military Addresses: APO/FPO addresses accepted with extended delivery times
  • Business Addresses: Please include business name and hours for delivery

9. Packaging and Handling

9.1 Packaging Standards

  • All items carefully packaged to prevent damage during transit
  • Eco-friendly packaging materials used when possible
  • DVDs and CDs shipped in protective cases or mailers
  • Books and printed materials protected with appropriate packaging

9.2 Gift Orders

  • Gift messages available upon request
  • Invoices and receipts not included in gift shipments
  • Gift receipts emailed to purchaser
  • Special gift packaging available for additional fee

10. Delivery and Risk of Loss

10.1 Delivery Completion

  • Delivery is considered complete when package is delivered to the address provided
  • Risk of loss transfers to customer upon delivery confirmation
  • Signature required deliveries must be signed for by someone at the delivery address

10.2 Delivery Attempts

  • Standard delivery: Left in secure location if recipient not available
  • Signature required: Multiple delivery attempts made before return to sender
  • Customer responsible for redelivery fees if recipient unavailable

11. Damaged or Lost Packages

11.1 Damaged Items

If your order arrives damaged:

  1. Take photos of the damaged package and contents
  2. Contact us within 7 days of delivery
  3. Provide order number and photos of damage
  4. We will arrange replacement or refund as appropriate

11.2 Lost Packages

For packages confirmed lost by shipping carrier:

  • File claim with shipping carrier (we will assist)
  • Replacement item sent upon confirmation of loss
  • Insurance claims processed for eligible packages

11.3 Reporting Timeline

  • Report damage or loss within 7 days of expected delivery
  • Claims filed after 7 days may not be eligible for replacement
  • Keep original packaging until issue is resolved

12. Holidays and Special Circumstances

12.1 Holiday Shipping

During major holidays and peak seasons:

  • Processing times may be extended
  • Shipping deadlines posted on website for guaranteed delivery
  • Express shipping recommended for time-sensitive gifts

12.2 Weather and Force Majeure

  • Severe weather may delay shipments
  • Natural disasters or emergencies may affect delivery schedules
  • Customers notified of significant delays when possible

13. International Shipping Details

13.1 Customs and Duties

  • International customers responsible for all customs duties and taxes
  • Packages may be delayed in customs processing
  • Additional fees paid to local customs authorities, not Glory House Studios

13.2 Restricted Items

Some products may not be available for international shipping due to:

  • Customs restrictions
  • Licensing limitations
  • Shipping carrier policies

13.3 International Delivery Times

  • Delivery times are estimates only
  • Customs processing may add additional time
  • Holiday and weekend delays in destination countries

14. Return Shipping

14.1 Defective Items

For defective or damaged items only:

  • We provide prepaid return shipping labels
  • Use original packaging when possible
  • Include order number and reason for return

14.2 Customer Error

For returns due to customer error (wrong address, etc.):

  • Customer responsible for return shipping costs
  • Items must be returned in original condition
  • Return shipping fees deducted from any refunds

Note: Remember our standard policy that all sales are final. Returns are only accepted for defective or damaged items.

15. Contact Information

For shipping questions, tracking issues, or delivery problems:

Customer Service:
Email: gloryhouseStudios@gmail.com
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9 AM - 5 PM EST

Include in Your Message:

  • Order number
  • Tracking number (if available)
  • Specific shipping issue or question
  • Your contact information

16. Policy Updates

This shipping policy may be updated periodically to reflect:

  • Changes in shipping carriers or rates
  • New service offerings
  • Seasonal or promotional adjustments
  • Improved customer service procedures

Current policy terms apply to all orders placed on or after the effective date.

Thank you for supporting Glory House Studios! Your purchases help us continue creating faith-based content and supporting our ministry work caring for orphans, widows, and those in need.

Glory House Studios
"Making Christ known through excellent storytelling"
Marietta, Georgia
gloryhouseStudios@gmail.com